Contact Us
Contact Us
We’re Here to Help
Have a question about your order, a product, shipping, or anything else?
The Kelpranreto customer support team is here to help make your shopping experience as smooth and straightforward as possible.
Please feel free to reach out to us using the contact information below.
Customer Support
For general questions, order inquiries, product information, shipping questions, or after-sales support, email us anytime.
When contacting us about an existing order, please include your order number and the email address used when placing your order so we can assist you more efficiently.
Phone
+1 (424) 258-8840
If you need assistance, you may also contact our customer service team by phone.
If we are unable to answer immediately, please send us an email with your contact information and order details.
Business Information
Company Name:
VTD HongKong Limited
Business Address:
UNIT 1603, 16TH FLOOR, THE L. PLAZA
367 - 375 QUEEN'S ROAD CENTRAL
SHEUNG WAN
HONG KONG
What Can We Help You With?
You can contact us regarding:
• Order status
• Product questions
• Sizing or product specifications
• Shipping and tracking
• Delivery questions
• Damaged or incorrect items
• Returns and refunds
• Order changes or cancellations
• General customer service inquiries
We’ll do our best to provide clear and helpful assistance.
Order Support
If your message is related to an order, please include:
• Your full name
• Order number
• Email address used at checkout
• A brief description of your question or issue
If your item arrived damaged, defective, or incorrect, please also include clear photos or videos showing the issue.
Providing this information helps us review your request more quickly.
Product Questions
Not sure whether a product is right for your pet?
We’re happy to help with available product information, including:
• Product dimensions
• Size options
• Color options
• Materials
• Intended use
• General product features
Please include the name of the product you’re asking about when contacting us.
Shipping & Tracking Questions
If you have already received a tracking number, please allow time for the carrier’s tracking system to update.
If you have questions about your shipment, send us your:
• Order number
• Tracking number, if available
• Shipping-related question
Our team will review the available order information and assist you accordingly.
Returns & After-Sales Support
If you need assistance with a return, refund, damaged product, or incorrect item, please contact:
Include your order number and relevant photos or videos when applicable.
Please review our Return & Refund Policy for full eligibility requirements and instructions before returning any product.
Do not send a return without contacting our customer support team first.
Important Notice
Please make sure the email address you provide is correct so we can respond to your request.
For order-related inquiries, contacting us from the same email address used during checkout may help us locate your order more quickly.
Contact Kelpranreto
Email:
support@kelpranreto.com
Phone:
+1 (424) 258-8840
Company:
VTD HongKong Limited
Address:
UNIT 1603, 16TH FLOOR, THE L. PLAZA
367 - 375 QUEEN'S ROAD CENTRAL
SHEUNG WAN
HONG KONG
We Look Forward to Hearing From You
Whether you have a quick product question or need help with an existing order, our team is here to assist.
Thank you for choosing Kelpranreto.
Kelpranreto — Better Everyday Moments With Your Pet.